The Olympia Companies have owned and operated hotels for 45 years. With a current portfolio of 16 properties nationwide, Olympia Hotel Management operates a wide range of property types from small budget hotels to 4-Diamond boutique independent properties. In recent years, Olympia has established a niche in campus hospitality which is best reflected in 3 projects opened in 2013 at University of Chicago (Hyatt Place), Duke University (Hilton Garden Inn), and Rollins College (The Alfond Inn, a boutique independent). Each of these projects demonstrates the Companies' ability to develop and manage hotels that address the unique demands of each campus with distinctive, upscale hotels. Olympia has earned a wide range of accolades in performance and sustainability from the likes of Travel + Leisure, Conde Nast, Forbes Traveler, and Wine Spectator in addition to numerous franchise awards for total quality and top leadership.
Our approach to ownership service is every bit as intense as our dedication to quality guest service and employee satisfaction. In our eyes, owners, guests, and employees are our clients. The needs and expectations of each deserve our best efforts. We customize our services to owners' needs by listening carefully to their individual objectives for each property. We proceed with a performance plan tailored to achieve those goals.
Our fundamental approach is to develop property-specific operating programs that maximize value. Ultimately, we understand that we will be measured by our performance. At Olympia Hotel Management, we know how to craft product and service plans that maximize each hotel’s unique position in its marketplace. Our clients rely on us for expertise in sales, marketing, operations, finance and human resources. We’ll bring you proven solutions that generate efficiencies and maximize profitability while always ensuring exceptional guest services.
We expect excellence from ourselves…from management and hotel staff in each and every property we manage. We achieve that excellence through the Values that guide our daily activities and priorities: Concern for Others, Fun, Trust, Accountability, and Continuous Improvement. We constantly seek out ways to improve ourselves and the services we deliver.
Our Values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis.
We create an environment where we enjoy our work and each other
We show compassion, empathy, and respect for others
We act in the best interest of others, building a culture of integrity
We are responsible for our behavior and for the actions of our team.
We constantly seek out ways to improve ourselves and the services we deliver.
Our tenured staff is able to deliver the highest level of guest services while supporting each hotel's unique needs and prioritizing financial performance. We give particular attention to sales and marketing and revenue management. Olympia delivers a complete program for driving topline results. The core of the Olympia sales culture is to develop distinguished, highly-effective salespeople at the property.
In addition to creating strong revenue performance, we maximize the effectiveness of the hotel operation in:
Olympia Hotel Management can also assist you with:
Olympia Hotel Management brings over 40 years of experience in providing unparalleled guest service and outperforming the competition. Beyond the complete array of management and leadership tools we offer, it's our commitment to provide exceptional service to ownership that sets us apart. We listen to hotel owners, understand their objectives, and adapt our operating plans to achieve extremely high client satisfaction:
Hotels managed by Olympia Hotel Management consistently outperform brand averages for product and service quality, often ranking in the top 10%. We're proud to be a four-time winner of the coveted Holiday Inn Torchbearer Award and most recently, a winner of Hampton Inn's Lighthouse Award for 2011 & 2012. In addition, Olympia's Inn by the Sea has been recognized as one of the top 50 hotels in the United States and Canada by Travel & Leisure Magazine readers for 2012.
We dedicate ourselves to creating positive, enduring relationships. We connect with our community and our clients to ensure our long-term success.
We distinguish ourselves by looking for interesting and innovative ways to present our services and our hotels. We leave a lasting impression.
Knowledge is power. We consistently see and use information to anticipate needs, solve problems and deliver exceptional service to our clients.
Sincere and honest exchanges enhance our ability to serve and build trust. We are committed to understanding our clients through effective communication.
We out-hustle and outperform because we have passion. We are highly motivated by the success of our clients and the staff we represent.